The Wine Cellar at Harry’s is seeking an energetic, dependable sales associate to join our liquor store team. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our retail experience a positive one. Top notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

 

Duties and Responsibilities

  • Welcome and greet customers as they enter the store
  • Offer help and provide direct assistance to customers
  • Provide in-depth product knowledge including features, benefits, and overall value
  • Answer customer questions and concerns
  • Attend to unique and individual shopping needs of each customer
  • Cross-sell and encourage beneficial product add-ons
  • Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
  • Process purchases, returns, and exchanges
  • Report anything unusual, or any major incidents, to management
  • Help organize backstock and perform inventory counts
  • Organize and replenish front stock and help merchandize store
  • Maintain a clean and tidy work and retail space
  • Be enthusiastic and informative about all products
  • Help create a positive environment in which to shop and buy
  • Take direction from and report to assigned supervisor
  • Work as a team to achieve sales goals

Requirements and Qualifications

  • High school diploma or GED equivalent preferred
  • Previous retail, sales and/or hospitality experience a major plus
  • Computer literate; familiarity using POS systems
  • Extremely personable, positive, and approachable
  • Fantastic customer service skills
  • Comfortable standing for long periods of time; can lift up to 20 pounds
  • Ok with shift scheduling, working weekends, and holidays

Fields marked with an asterisk are required (*)